Kenosha, Wisconsin, United States
Designs, develops, and maintains endpoint architecture for laptops, desktops, mobile devices, and servers. Delivers endpoint management and automation solutions tailored for manufacturing and pharma units, ensuring regulatory compliance. Advises on and integrates client-server automation tools for bare-metal builds, OS/application deployment, maintenance, and automation. Standardizes processes for development, testing, deployment, and maintenance across client and server environments. Selects endpoint management tools (SCCM, Intune, JAMF) and integrates with specialized business platforms. Drives change management, including documentation, stakeholder communication, and user training. Creates advanced analytics and reporting for endpoint health, compliance, and usage. Establishes security policies, technology standards, and asset lifecycle processes (tracking, patching, upgrades, and retirement). Manages full solution lifecycle: requirements, architecture, development, testing, deployment, change management, maintenance, and monitoring. Leads technical projects for manufacturing and pharma environments and integrates endpoint management with directory services (Active Directory, Azure AD). Collaborates with infrastructure, security, support, and business teams. Documents architecture and operational plans. Researches and recommends technologies to optimize endpoint management and user experience. Provides mentorship and best practice guidance. Administers Nexthink for endpoint experience management: configures, maintains, and optimizes the platform; builds dashboards and reports; monitors endpoint health and detects both reported and unreported issues; implements automated remediation workflows; analyzes incidents and trends; ensures data security; trains IT staff; manages upgrades; and supports continuous improvement based on Nexthink insights.
As an Endpoint Architect, I design, build, and optimize endpoint management solutions—including laptops, desktops, mobile devices, and servers—to enable secure, efficient, and scalable operations. I translate business requirements into robust endpoint architectures, selecting and integrating management platforms (like Intune, SCCM, JAMF), automating deployment and maintenance processes, and implementing advanced security and compliance controls. My focus is on optimizing user experience, ensuring endpoint reliability, and enabling analytics-driven decision making. I collaborate across teams to solve technical challenges, champion change management, and document best practices. Enhancing endpoint management is central to every project I lead or support, and I continually refine my skills in support of organizational goals.
As an SMS Administrator for a global enterprise managing over 90,000 endpoints, I oversee the design, implementation, and optimization of SMS (Systems Management Server) infrastructure across multiple geographic regions, delivering over 300,000 successful configuration changes annually. This includes fully automated application installations—both silent and client-interactive—along with endpoint configuration changes. My responsibilities include ensuring reliable, automated deployment of operating systems, software, security software and configurations, and updates for all devices worldwide. I manage and troubleshoot SMS servers, configure site hierarchies, collections, and packages, and develop automation scripts for efficient provisioning and maintenance. I create, monitor, and update detailed reports and data mining activities on deployment status, compliance, and inventory, while maintaining high availability, scalability, and security of systems across a complex, geographically dispersed environment. I work directly with the SMS SQL database, optimizing custom queries for data mining and actively supporting asset and license reconciliation through detailed reports and metering. Additionally, I serve as backup Active Directory Administrator, leveraging my prior experience in this primary role, and as backup for managing a hardware-agnostic, automated global computer imaging process. These combined responsibilities enable me to deliver secure, scalable, and reliable endpoint management solutions for our global enterprise.
As an Active Directory Architect and Administrator, I played a lead role in designing and implementing our company’s Active Directory infrastructure for endpoints, facilitating a seamless migration from a legacy Windows NT domain. I was primarily responsible for the administration and ongoing management of AD within my division, specializing in complex structural design, group policy modeling, and advanced security configuration. My work included architecting Organization Units tailored to diverse business needs, developing custom solutions for mission-critical production systems, and ensuring robust identity management and access controls across multiple sites. I collaborated cross-functionally to support business growth, regulatory compliance, and operational efficiency, producing detailed documentation and best practices for AD management. My commitment to security, scalability, and reliability helped establish a flexible, well-governed Active Directory environment that enabled secure and consistent deployment of products and services enterprise-wide.