Zürich Metropolitan Area
Executive operations leader with 20+ years of experience leading complex, multi-site organisations in international commercial environments. I have held country-level operational accountability with €50M+ budget responsibility and multi-layer management structures of up to 120 FTE. I specialise in leading leaders. I build strong management teams that take ownership, bring solutions instead of problems and operate with clarity and accountability. My leadership style combines financial discipline, data-driven decision-making and process affinity with a pragmatic, high-trust culture approach. Throughout my career, I have delivered structural cost improvements, led multi-million capex automation projects and strengthened operational performance in demanding environments. I am particularly interested in COO or senior operations roles within PE-owned portfolio companies or mid-sized international businesses (FMCG, MedTech, industrial), where operational excellence and culture-building are critical for sustainable growth.
Executive team member with end-to-end accountability for supply chain, procurement, planning and Quality management across multiple organisations. Lead management teams responsible for operational execution and continuous improvement. Translate board-level strategy into operational roadmaps and measurable performance outcomes. Drive structural improvements, ISO certification and organisational development across entities.
Held full operational accountability for the Swiss logistics network (6 warehouses, ~1,000 delivery points) with >€50M annual budget responsibility. Led a multi-layer management organisation of 120 FTE, developing managers and strengthening accountability across the structure. Directed a multi-million CHF warehouse automation investment, improving scalability and operational performance. Delivered seven-figure structural cost reductions through outsourcing and network optimisation while maintaining service excellence. Regular exposure to executive board level for investment cases and operational strategy discussions.
As the Head of Global Spare Parts Supply Chain at Belimed, I took charge of a comprehensive spare parts portfolio, overseeing warehousing, transportation, and inventory management. Notable responsibilities and achievements include: • Successfully led the go-live and ramp-up of a newly outsourced warehousing operation, enhancing cost-effectiveness. • Orchestrated the seamless delivery of 40,000 diverse SKUs to 80 countries, ensuring global supply chain efficiency. • Managed a dedicated team of 15 employees, with a customer centric mindset, optimizing operational performance.
During my sabbatical, I embraced the joys of family time and immersed myself in sports, finding the perfect balance between relaxation and staying active. Additionally, I seized the opportunity to expand my skill set by delving into the world of Lean Six Sigma, earning my Green Belt certification. On the cultural front, I dedicated time to learning basic Spanish.
In my role as the E2E Customer Service Manager at The HEINEKEN Company, Switzerland, I played a pivotal role in orchestrating transformative changes: • Implemented logistic trade terms to positively influence customer ordering behavior. • Led the process of consolidating and reorganizing three customer service departments into a cohesive team of 40 FTE, fostering synergy and efficiency. • Spearheaded a transportation tender specific to the Swiss market, optimizing logistics operations.
During my tenure as Customer Service Manager, I made significant contributions: • Implemented Cost2Serve, a very detailed analysis of how customer behavior influences supply chain costs. • Led a 5 FTE customer service team responsible for the order-to-cash processes, returns, and complaints. • Successfully implemented several cost-saving initiatives, resulting in a commendable 16% reduction in logistics costs. These roles provided me with valuable insights into end-to-end customer service management and strategic cost optimization, contributing to my holistic approach to supply chain dynamics.
As a Supply Chain Planner at The HEINEKEN Company, Bunnik (NL), I played a crucial role in shaping efficient and strategic supply chain processes: • Performed demand planning and statistical forecasting to optimize inventory levels. • Managed supply planning for production, materials, and toll-fillers, ensuring seamless operations. • Designed and implemented a vendor rating system to enhance supplier relationships and performance. These experiences equipped me with a solid foundation in supply chain planning, fostering a keen understanding of demand and supply dynamics.