Antwerp, Flemish Region, Belgium
I believe strong performance starts with strong people. As Regional Director for Europe, I focus on connecting operational excellence with human leadership : building teams that are engaged, customer-driven, and empowered to take ownership. Over the years, I’ve contributed to cross-country integrations, helped shape customer service structures, and supported training initiatives that strengthened collaboration and culture. I enjoy turning complexity into clarity, guiding teams through change, and creating environments where people can grow both professionally and personally. Driven by empathy, teamwork, and accountability, I aim to bridge the gap between process and people, ensuring our operations deliver not just results, but meaningful impact. Today I’m exploring new opportunities in people leadership and operational management within international environments. I’m particularly interested in roles where I can help organisations navigate change, strengthen teams and improve (operational) performance whether in a permanent leadership role, interim management assignment or as an independent advisor.
Overseeing operations, resources and budget
Management consultant
Key responsibilities: - Lead the mainland Europe region, with focus on the offices in Antwerp, Rotterdam and Hamburg ensuring delivery excellence, process discipline, and customer-centric operations. - Lead and develop cross-functional teams, fostering accountability, collaboration, and continuous learning. - Hold full P&L responsibility for the European business, focusing on cost management, vendor performance, and operational efficiency. - Drive standardisation and monitor KPIs to improve compliance, visibility, and service performance. - Use data and reporting tools to track progress, highlight trends, and support continuous improvement. - Support and manage change and transformation initiatives, including organisational redesigns and post-acquisition integrations. - Build strong partnerships with customers and suppliers to strengthen network performance and service quality.
Key responsibilities • General management of Belgian operations team • Lead the development and implementation of a best in class operational system, ensuring highly effective performance management and strict operational disciplines • Ensure delivery of financial targets (in terms of revenue, margin, operating profit, debtor days ) through effective leadership, robust processes and business growth • Participate in operational reviews and take action where needed to drive costs down • Provide strong management and leadership with effective coaching and mentoring to create a highly motivated and results focused workforce with a commitment to delivering excellent customer service • Build and develop internal relationships across the group and excellent relationships with existing and new customers and suppliers, maximising business opportunities
Part of Belgian leadership team, initiated and followed up on reorganization of customer service department Improvement of internal processes (document flow, automation of transportation planning, internal communication with warehouse and transportation team) to increase customer satisfaction Gaining experience in distribution and transportation of food products
Member of the Belgian Country Leadership Team, responsible for developing and leading the customer service organisation. Coached and supported teams to strengthen customer relationships, drive performance, and embed a continuous improvement mindset. Defined and implemented the local customer service strategy while leveraging commercial insights to enhance customer experience.