Toby Turner

Director Level Strategic Operations Leader building top-performing global teams within Fulfilment, Distribution and Supply Chain

Germany

About

Accomplished and highly organized director level operations leader with an MBA and over 15+ years of experience in high-volume e-commerce space working within traditional fulfilment, heavy/bulky, fashion, bulk FMCG, and grocery at Amazon. Skilled and passionate about building high performing, multi-disciplined international teams who were grounded in making the complex simple, removing waste from processes by driving convergence and removing variation and empowering them to not needing to take every small decision up to the highest level. Enthusiastic and passionate about learning and being exposed to new ideas while being grounded in facts, observations and data showcasing the ability to bring points together while seeing around corners fostering the evolution of existing operations, being the catalyst for complete business transformation and to building operations from the ground up all with the focus on safety, quality, customer and cost.

Experience

  • Director of Fulfillment Operations at zooplus
    Dec 2024 - Present · 1 yr 6 mos

    Responsible for end-to-end logistics operations driving efficiency, agility and flexibility through strong partnerships with logistics service providers, delivering a robust fulfilment strategy across 30 countries within Europe ensuring the beautiful moments of happiness between pets and pet parents.

  • Gap year at Career Break
    Mar 2024 - Nov 2024 · 9 mos

    Following over 15 years at Amazon and over 30 years of continuous work a break was in order. Being removed from the day to day and "always available status", allowed for a less frantic thought process reminding what uncluttered thinking was like. Worked down a 15 year backlog of tasks, which had a significant healing effect. Invested quality time in personal investments. Enjoyed brief stints consulting on various projects across the United States and Europe. Took over the day to day management of the family investment trust. Traveled. Smiled more.

  • Amazon (15 yrs 6 mos)
    • Director Amazon Fresh Operations
      Oct 2021 - Feb 2024 · 2 yrs 5 mos

      Europe and Japan Operations Leader responsible for Amazon Fresh Operations in UK, JP, DE, IT, and ES and UK Grocery Distribution Centre Operations with an ORG size of 100+ Managers and 2000+ associates. Responsibility for Continuous Improvement, Operations Integration, Labor Planning, Learning and Development, Topology and Distribution Centre Supply Chain Strategy.

    • General Manager Amazon Fresh/Prime Now
      Jan 2019 - Oct 2021 · 2 yrs 10 mos

      Europe Operations Leader responsible for Amazon Fresh Operations in UK and DE, Prime Now in FR, IT, ES, UK and DE, and UK Grocery Distribution Centre Operations with an ORG size of 80+ Managers and 1800+ associates. Dotted Line responsibility for Continuous Improvement, Operations Integration, Labor Planning, Learning and Development and Distribution Center Supply Chain.

    • Head of Amazon Pantry Operations
      Feb 2017 - Jan 2019 · 2 yrs

      EU Operations Leader responsible for Amazon Pantry sites in UK, ES and PL serving the UK, FR, ES, IT and DE marketplaces with an ORG size of 30+ managers and 900+ associates. Responsibility for Learning and Development, Repair and Maintenance, Continuous Improvement and Operations Integration teams.

  • Honeywell (7 yrs 4 mos)
    • Senior Manufacturing Supervisor - Lean Project Lead
      Sep 2005 - Sep 2008 · 3 yrs 1 mo

    • Senior Manufacturing Process Engineer
      Jun 2001 - Sep 2005 · 4 yrs 4 mos