Greater Barcelona Metropolitan Area
Customer centric, experienced Business Intelligence Director with a demonstrated history of leading BI teams in global businesses in the Travel Technology & IT industries.
Global responsibility for Business Intelligence for Travelport’s Commercial Department, including Sales & Account management, Support services, Supplier relationships, Training, Consultancy & 3rd party Operator markets. Key Responsibili -Define and execute the Commercial BI strategy in line with Commercial departmental priorities, strategic programs and SLT influence to deliver actionable insight to all levels of the business. - Work closely with Commercial leaders to identify where BI can improve processes and deliver insight to positively affect the bottom line. - Lead the development of complex Power BI reports and dashboards enable data-driven decision making. - Regularly present analytics and findings to peers and leadership for action and reflection - Define, analyse and report on Commercial management KPIs in line with current strategy. - Act as BI lead on various Enterprise strategic change projects. - Partner with data & BI colleagues across Finance, Product, Technology Some of the initiatives I have led are: - Composite customer score cards and predictive analysis using risk/growth modelling to predict customer performance/satisfaction. -“Deliver Insight”. Automate delivery of business insight directly to colleagues inboxes at a regular cadence. - AI. Introducing AI insight and functionality into the Power BI reporting offering (Prompt engineering) - “Cost to serve” modelling on Travelport’s Support department. - Maturing the Commercial BI governance framework. Business Intelligence SME & Lead on multiple Strategic Enterprise Programs
Global responsibility for providing analysis, performance metrics, measurements & information relating to Travelports Operations dept to both senior management and the business as a whole.