Mike Rich

CRO and President Global Sales @ Zscaler | the worlds largest security cloud and zero trust leader

Los Gatos, California, United States

About

Global Go-to-Market leader with more than 30 years experience building and leading diverse technology sales organizations. An inspirational leader who aligns teams to work in unison towards a common purpose. Throughout the years, Mike’s mission has remained consistent, as he drives the right outcomes by establishing teams with a focus on the ‘moments that matter’ to customers. His actions are grounded in his belief that — delivering high value that drives the customers’ success is the key to achieving optimal results. Mike currently serves as CRO and President, Global Sales at Zscaler, the world’s leading Cybersecurity company, known for their cloud native Zero Trust Exchange platform which protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. Prior to Zscaler, Mike served as President, Americas at ServiceNow from 2011–2023, where he played a pivotal role in the company's success. Under his leadership, the AMS region experienced unprecedented revenue growth, catapulting from $500 million to $6 billion+. During his time at ServiceNow, the company's overall growth skyrocketed from $80 million to $8.5 billion and a market cap of 300m to 140b. Throughout his career, Mike’s true north has been customer and employee success and focusing on business outcomes. He does this by ensuring every business decision aligns with the goal of providing unparalleled value to clients and career advancement for employees. His passion is fostering environments where collaboration, mutual respect, and teamwork are key — and celebrating people along with their wins.

Experience

  • CRO and President Global Sales at Zscaler
    Nov 2023 - Present · 2 yrs 9 mos

  • ServiceNow (12 yrs 6 mos)
    • President Americas
      Jan 2021 - Nov 2023 · 2 yrs 11 mos

    • Senior Vice President Sales, Americas
      Dec 2015 - Jan 2021 · 5 yrs 2 mos

    • VP Sales, West U.S. West Canada
      Apr 2013 - Dec 2015 · 2 yrs 9 mos

      ServiceNow the enterprise cloud company

  • Head of Sales at Datameer
    Feb 2010 - Feb 2011 · 1 yr 1 mo

    Next Generation massive scale data analytics products for business users built on Hadoop.

  • Vice President Sales at Krugle
    Oct 2007 - Mar 2009 · 1 yr 6 mos

    VP Sales at a search driven development startup, Menlo Park, CA.

  • Sales Director at Borland (Acquired Togethersoft)
    2002 - 2006 · 4 yrs