Sam Tims

About

Product manager with experience launching both internal- and and consumer products. Background in customer success, customer care, social sciences, and early-stage ventures.

Experience

• AMBOSS (7 yrs 8 mos)
  • Lead Product Manager
    Mar 2026 - May 2026 · 3 mos

  • Senior Product Manager - Mobile Apps
    Mar 2024 - Feb 2026 · 2 yrs

  • Product Manager - Mobile Apps
    Mar 2023 - Feb 2024 · 1 yr

• Customer Success Manager at Bunch.ai
  Sep 2016 - Oct 2018 · 2 yrs 2 mos

  - Customer success (promote retention, loyalty & satisfaction) - Creating and implementing persona-based nurturing campaign / CRM management - Mapping out the customer journey - Customer support - 30+ customer development interviews in pre-product phase - UX, UR & prototype testing - Synthesizing customer feedback & writing user stories - Creating lo-fi wireframes & prototypes - Facilitating Google Venture design sprints

• Entrepreneur in Residence at GERMAN TECH
  Feb 2016 - Aug 2016 · 7 mos

  - Event management/planning/promotion - Hosting top corporate delegations in cooperation with ESMT/GTEC - Supporting our Director of Education during innovation/entrepreneurship workshops - Business development - Content management & website improvements - Contact point for startups in residence

• Customer Support Specialist at Sykes Enterprises, Inc.
  Aug 2015 - Jan 2016 · 6 mos

  Aug - Nov 2015: Sony Store Online - Providing product information - Responding to sales queries Mid Nov - Jan 2016: PlayStation Technical Support - Providing technical support for PlayStation - Handling PlayStation Network queries