Rockville, Maryland, United States
Senior-level Information Technology professional with extensive experience in pre-sales engineering, software configuration and deployment, and all aspects of customer account management in both the commercial and public sector. Driven, polished, self-starter with exceptional interpersonal skills and a highly successful track record in the sale and deployment of software solutions.
• Responsibilities include capturing customer requirements and conducting customized product demonstrations to showcase the business value of the ServiceNow Platform. • Serve as subject matter expert for the entire ServiceNow product line including IT Service Management, IT Operations Management, IT Business Management, Security Operations, Governance, Risk and Compliance and HR Service Delivery. • Develop and maintain technical product literature and slide decks used by ServiceNow sales engineering team. • Draft responses to requests for proposal and information, and develop and maintain answer key database for request for proposals.
• Responsibilities include requirements gathering and conducting pre-sales product demonstrations, customer proof-of-concept deployments, customer solution development, partner enablement, and interfacing with SailPoint product managers and engineering to facilitate product improvement. • Primarily focus on IdentityNow, SailPoint’s SaaS Identity Management and Governance Platform but also focus on the pre-sales activities for IdentityIQ, SailPoint’s on-premises Identity Management and Governance Platform and SecurityIQ, SailPoint’s Data Governance platform. • Build, test and deploy IdentityNow’s standardized product demonstration environments including complete Identity Management and Governance functionality integration with a wide range of both on-premises and cloud-based enterprise applications. • Develop and maintain technical product literature and slide decks used by IdentityNow sales engineering team. • Draft responses to requests for proposal
• Responsible for conducting pre-sales product demonstrations, customer proof-of-concept deployments, customer solution development, partner enablement and training, and interfacing with OpenText product managers to facilitate product improvement. • Developed and demonstrated proof-of-concept integrations between OpenText Content Management Server and partner products including SharePoint, Microsoft Office Suite, search engines, and content classification tools. • Developed custom workflows using the OpenText Content Management Server workflow engine and demonstrate how these workflows can automate business processes. • Served as subject matter expert in data archiving, records management policy creation, role-based access control, and other areas pertaining to content management.
• Responsible for pre-sales product demonstrations, customer proof-of-concept deployments, customer solution development, partner enablement and training, and interfacing with CA Product Management to facilitate product improvement. • Create standardized product demonstrations which integrate the following CA products: SiteMinder web single sign-on, SiteMinder-SharePoint single sign-on and user management, SharePoint with CA Data Loss Prevention and Content Classification engine, FederationManager multi-protocol federation, IdentityManager User Provisioning, GovernanceMinder Role Management, and SiteMinder integrated reporting. • Deploy and maintain hosted cross-product demonstrations used by internal CA resources and CA partners. • Cultivate and maintain relationships with independent software partners, channel partners, and system integrators to help build sales opportunities. • Maintain existing customer relationships by managing customer and partner technical issues. • Draft statements of work and responses to requests for proposal and information.