Johan Stouten

Seasoned people & change leader with a passion for optimising processes and organisation structures within customer care environments

Brussels Metropolitan Area

About

Experienced people manager, mainly within operational & administrative departments. Skilled in people development and coaching, change management and implementing innovation. Always on the lookout for improvement and efficiency gains. Analytical, down-to-earth personality, who likes to experiment in order to grow

Experience

  • COO at Covera Packaging
    Jun 2025 - Present · 1 yr 1 mo

  • Sales Service Manager at Biscuiterie Willems (Lotus group)
    Dec 2024 - Apr 2025 · 5 mos

  • Teammanager Data Operations at Luminus
    May 2023 - Dec 2024 · 1 yr 8 mos

  • Rentokil Initial (Freelance · 1 yr 10 mos)
    • Project Lead
      Jan 2023 - Jun 2023 · 6 mos

    • Operations & Administration Director a.i.
      Feb 2022 - Dec 2022 · 11 mos

      Right-hand man to the CEO. Responsible for day-to-day operational organisation and stabilising the P&L (bottom line). Also responsible for setting up the internal organisation of the start-up Initial (launched in 2021).

    • Customer Service Manager Pest Control a.i.
      Sep 2021 - Jan 2022 · 5 mos

      Analysis of existing organisational structure and processes. Creation of operational dashboards

  • Deputy Head of Business Support at Sumitomo Mitsui Banking Corporation
    Aug 2020 - Sep 2021 · 1 yr 2 mos