South Delhi, Delhi, India
12+ years of experience turning complex business knots into scalable, user-centric GTM solutions. As a Senior Product Manager, I specialize in the intersection of GTM Strategy, AI automation, and Salesforce ecosystems. My approach is simple: identify the friction, right prioritization and build a roadmap that actually moves the needle. What I bring to the table: Expert at navigating stakeholders conflicts and managing teams across NAMER, EMEA, APAC, and ANZ. I’m as comfortable talking code and SQL with engineers as I am discussing ROI with C-level executives. I take my roadmaps seriously and I believe the process should be just as rewarding as the launch. Outside of the "office," you’ll find me reading a novel, winning (or losing) a match of badminton, or exploring something new.
• Reduced sales TAT by 75% by designing and launching an acquisition-to-growth handoff automation, eliminating manual cross-sell/upsell bottlenecks across global sales teams. • Grew strategic account revenue by 15%+ YoY by implementing multi-territory architecture with account-level splits for high-value strategic accounts, from ideation through launch. • Improved Salesforce user NPS by 50%+ by leading GTM platform redesign with persona-aware workflows and unified UI/UX for 1,500+ sales and CS users globally, validated via A/B testing. • Boosted lead conversion by 22% in two quarters by simplifying lead flow in LeanData and eliminating legacy routing logic in Q-Assign. • Saved $500K+ annually by consolidating redundant tools and licenses across GTM, Marketing, and Legal - reducing tech sprawl by ~33%. • Recovered 1,000+ CS work-hours per quarter by evaluating and deploying AI agents to automate redundant manual tasks for Customer Success and Operations. • Achieved 98% data integrity for Voyage AI assets in Salesforce within one quarter post-acquisition, ensuring zero downtime for Sales and Marketing workflows.
• Reduced customer case resolution time by 40% by leading strategic redesign of Customer Support processes, tooling, and cross-functional workflows across distributed teams. • Ensured zero customer churn during the Kronos-Ultimate Software merger by owning the end-to-end Service Cloud migration and Case Management transition for newly formed UKG. • Optimized vendor ecosystem by managing integrations across Jira zAgile, LivePerson, Gainsight, and inContact, reducing manual operational overhead across support operations.
• Revamped ideas module and developed comprehensive metrics framework for product performance evaluation, enabling data-driven analytics and insights for executive stakeholders. • Briefly managed Kronos Community—ranked #2 Online Community globally on Salesforce Community Cloud in 2020 by Feverbee. • Delivered 100+ cross-functional enhancements across distributed teams of developers, QA, and business analysts, delivering on-time and within scope. Cleared adhoc product backlog by 90%+.
• Grew qualified sales pipeline by 35% by building the NBM (New Business Meeting) Solutions framework, a proprietary model evaluating Desirability, Deliverability, and Winnability. • Launched Contact 360, a mobile-first CRM tool giving sales reps instant access to complete prospect and customer context, achieving consistent NPS gains within the sales org. • Designed and launched Contact 360—mobile-first prospect/customer intelligence tool for field sales reps. Achieved steady adoption growth with positive NPS across sales organization. • Orchestrated CRM infrastructure enhancements by integrating platforms and automating manual processes, improving operational efficiency and accelerating time-to-value for business users.
• Transitioned from a developer role to Business Analyst after evaluation by BA leadership. • Managed the Salesforce Lightning rollout for over 25,000 global users. • Enhanced system performance and usability through effective change management and training initiatives.
• Enhanced the UI/UX of a Delivery Management System software, applying development skills effectively. • Collaborated with business analysts and senior developers to identify and fix bugs, improving overall code quality. • Gained hands-on experience in software development practices within a dynamic team environment at Accenture.