Fauldhouse, Scotland, United Kingdom
I am an experienced Health and Social Care Team Leader with over 10 years’ experience delivering and overseeing community-based services for individuals with complex needs across recovery, housing support, and multidisciplinary systems. I currently work within commissioned recovery services in West Lothian, providing operational leadership, governance oversight, and workforce management in close partnership with HSCPs, Alcohol and Drug Partnerships, NHS colleagues, and third-sector providers. I regularly represent services at ADP and multi-agency forums, contributing to care pathway development, MAT Standards implementation, and trauma-informed system change. My role combines frontline leadership with system-level accountability, including performance monitoring, safeguarding assurance, regulatory compliance, and data-led quality improvement. I use service data and KPIs to inform decision-making, manage risk, and support continuous improvement aligned with commissioning priorities. I bring a calm, evidence-informed, and collaborative leadership approach, with a strong focus on outcomes, equity of access, and service user voice. I am motivated by work that strengthens integrated care systems and delivers measurable improvements for vulnerable populations.
Lead and support a multidisciplinary team delivering high-quality, recovery-focused services within a regulated health and social care environment. Provide operational management, including supervision, performance management, rota planning, and policy compliance. Represent the service at Alcohol and Drug Partnership (ADP) meetings, contributing to local care pathways and integrated recovery planning. Actively participate in multi-agency working groups, including Trauma-Informed Practice Implementation, MAT Standards, and Alcohol Development. Use service data and KPIs to monitor performance, identify trends, and drive continuous quality improvement. Support workforce development through coaching, training, and reflective practice, improving staff confidence and service outcomes.
Change Grow Live – West Lothian Recovery Service October 2019 – June 2021 Led the development of volunteer and service user involvement structures aligned with organisational and commissioning priorities. Managed recruitment, training, supervision, and governance of volunteers within regulated services. Supported co-production and engagement, ensuring service user voice informed service development and evaluation. Liaised with internal and external stakeholders at regional and national forums.
Delivered evidence-based interventions within a commissioned recovery service operating in areas of high deprivation. Applied Motivational Interviewing and person-centred approaches to support sustained recovery outcomes. Led on safeguarding, harm reduction, and overdose prevention, including Naloxone distribution. Worked in partnership with NHS, social work, housing, and third-sector agencies to coordinate holistic care
Supported adults with multiple and complex needs to achieve stability in housing, health, and social care outcomes. Delivered trauma-informed, risk-assessed support in community and home-based settings. Advocated across statutory systems to ensure access to appropriate services and continuity of care.