Greater Melbourne Area
Highly Motivated and Results-Oriented Professional Bringing extensive experience in the Retail Sector with a strong background in Inventory Management and Leadership. Skilled in Optimizing Operations, improving Team Efficiency, and elevating Customer Experience through Innovative Problem-Solving and Clear Communication. Dedicated to delivering high standards with a Meticulous Attention to Detail and a focus on Collaborative Teamwork to achieve outstanding results in dynamic environments. "Problem solver"
Progress is impossible without change, and those who cannot change their minds cannot change anything. Handled personal and family matters❤️be back soon. Travelling between Melbourne, Kuala Lumpur, Melaka & Singapore #workinprogress
*Performed shipping, receiving and processing of transfers and client merchandise, ensuring accurate ticketing, packaging and internal tracking for all incoming and outgoing stock *Conducted regular cycle counts and reconciled discrepancies with store leadership, achieving one of the highest stock take audit scores in Australia two years running *Kept the store inventory ready at all times through disciplined stockroom organization and adherence to visual merchandising and stock placement standards *Utilised the POS system's inventory management functions daily to track stock levels, support replenishment and maintain accurate on floor availability *Stepped in to support sales on the floor during low staffing periods, drawing on multilingual skills and prior luxury sales experience from Marais to assist clients directly *Took on informal team coaching and staff support during manager and assistant manager absences, helping maintain store standards and continuity of service *Supported store operations including supply ordering, facilities upkeep and health and safety compliance across the sales floor and stock area
*Reported to the Director of Operations and led a team of up to 12 staff across daily warehouse operations, including shipping, receiving, inventory management and rostering *Implemented an in-house Shopify e-commerce fulfilment system, migrating from Farfetch DTC and later expanding to support store-to-client workflows *Mentored staff to lift performance and consistently uphold safety and accuracy standards across all warehouse processes *Optimized warehouse layout and inventory allocation using data from Retail Express, Shopify, and Excel, improving space utilization and process efficiency *Monitored sales and inventory trends to maintain optimal stock levels, supporting new store openings with timely merchandise delivery and setup across Australia *Shared real-time inventory insights with store managers, sales and planning staff to prevent shortages and overstock and coordinated store sales support during peak periods *Managed inventory and logistics for a portfolio of luxury brands including Givenchy, Balenciaga, Celine, Loewe, Off-White, Rick Owens and Maison Margiela, ensuring brand-specific handling standards were met
*Reported to the Store Manager and co-managed daily operations for a team of six including opening/closing, rostering support, cash reconciliation, and loss prevention procedures. *Co-trained and mentored all new hires, running onboarding sessions and on floor coaching that reduced time to competency for sales staff. *Managed inventory, stock processing, and visual merchandising execution, including receiving deliveries, implementing seasonal floor sets, maintaining brand presentation standards and minimising stock loss. *Monitored KPI performance and supported team development through feedback and day to day support and coaching to improve both sales and operational consistency.
*Provided technical support to a high volume of customers, resolving up to 60+ software, hardware and network issues daily during peak periods *Liaised between customers and advanced support teams, escalating complex issues for timely resolution *Coordinated with sales, operations and field service teams to deliver end-to-end solutions and improve customer experience