Dubai, United Arab Emirates
Versatile management professional with 15+ years of experience in stakeholder management, project execution, operational excellence and customer success. Highly motivated with a strong sense of urgency, adept at leveraging analytics and KPIs, building trusted relationships with key stakeholders and excelling in multinational or matrix organizations. Proven track record in driving customer satisfaction, strategic planning and continuous improvement creating impact through transformational initiatives across the Middle East, Canada and India in multiple industry sectors (Community Organization, FMCG, Healthcare and Consulting), complemented by strong experience in program design, partnership development and community engagement within international and non-profit environments. Skilled in leadership, collaboration and communication with a focus on delivering data-driven insights and enhancing business growth. Skills •Data Analysis •Research •Stakeholder Management •Project Management •Compliance Management •Business Development •KOL's Management •Training & Development •Customer Relationship Management •Time Management •Budget Management •Program Design and Delivery •Strategic Partnership Management •Community Engagement and Advocacy •Monitoring and Evaluation (M&E) Core Competencies •Strategic Planning •Operational Improvement •Collaboration & Communication •Adaptability •Customer Success Strategies •Analytical Aptitude •Emotional Intelligence •Program Leadership and Execution •Cross-sector Partnership Building •Gender Equity and Inclusion Advocacy •Global Network Development Fluent in Arabic and English.
Spearheads the development, execution and management of the global programs and strategic partnerships.
Led the implementation and management of global programs and partnerships.
I act as a representative of the Canadian Business Council of Dubai and Northern Emirates' (CBC) mission and values, fostering connections within the community, promoting its initiatives and supporting networking opportunities to strengthen Canadian business ties in the region through innovation and collaboration. CBC Ambassadors are leaders that represent the best of the CBC's community, driving the CBC's mission forward through their dedication to collaboration, advocacy for Canadian excellence and commitment to supporting professional growth.
• Managing key stakeholder relationships, ensuring alignment of initiatives with business objectives. • Leading customer experience projects, boosting customer satisfaction through targeted improvements. • Delivering critical insights via analysis and reporting, enhancing strategic planning accuracy for new revenue generating streams. • Optimizing resource allocation, managing budgets and ensuring 100% compliance with healthcare regulations. • Developing and delivering training programs for staff, improving service quality.
Mediclinic Middle East acquired 100% ownership of Bourn Hall fertility clinics in the MENA region (Bourn Hall International MENA Ltd) from TVM Capital Healthcare in November 2021 following an initial acquisition of 30% of the shares in December 2018.
[Portfolio company of TVM Capital Healthcare, a private equity firm with total invested capital of AED 400B (US$110) in healthcare with investments from the International Finance Corporation (IFC), embedding commitment to compliance with the IFC’s performance standards and guidance notes on social and environmental sustainability along with additional systems and investment philosophies to the approach through annual reporting on Environment and Social (E&S) performance, becoming a member of GIIN (Global Impact Investing Network), a signatory of the UN PRI (UN Principles for Responsible Investment) and application of Impact Reporting and Investment Standards (IRIS).] Responsible for driving and executing programs of work. The CEO’s ‘trusted counsel’ and ‘second in command’, ready and able to represent the CEO when required, enabling her to work most effectively with internal and external stakeholders and fulfill commitments to partners, stakeholders and the Board of Directors providing oversight and guidance to business development projects for growth of the assets in both countries, achieving a 90% completion rate on strategic initiatives. Influenced and collaborated with department heads and healthcare professionals to close gaps in controls and adopt processes in a compliant manner using data-driven insights and recommendations. Analyzed data sets, points and market trends to drive strategic decision-making in order to plan and direct all administrative and operational programs in alignment with the assets’ growth strategy. Key Programs: • Business Development/Community Outreach Activities • Operations & Compliance • Performance & Organizational
• Managed a team of 7, overseeing daily operations. • Educated customers on policies, procedures and services, achieving a 15% increase in customer understanding. • Compiled customer feedback reports, leading to a 25% boost in satisfaction and driving an $100,000 increase in repeat business. • Leveraged data analytics to improve marketing ROI by 30%, adding $200,000 in revenue. • Handled VIP & Arabic speaking customer inquiries, achieving a 98% satisfaction rate and generating additional business. • Prepared KPI dashboards, improving performance tracking by 40$and identifying $500,000 in cost savings.