Canada
Technology leader with over 20 years of experience driving large-scale IT transformations, cloud adoption, and modernization of contact center technologies, including Automated Call Distribution (ACD), Interactive Voice Response (IVR), and AI-driven intelligent routing and automation. Experienced in implementing Workforce Engagement Solutions (WES) and infrastructure modernization initiatives. Proven track record of leading multi‑million‑dollar programs across diverse industries, consistently delivering measurable outcomes such as enhanced resilience, faster time‑to‑market, and significant operational efficiencies. Hands-on expertise in building and upgrading Cellular sites, enterprise data centers, leading cloud migrations, and implementing automation and orchestration strategies that streamline operations and enhance efficiency. Skilled in managing complex, multidisciplinary projects spanning networking, storage, computing, and security, as well as hybrid and cloud-native environments (SaaS, PaaS, Containers).
Leading a cross functional team of Technology architects, Developers and Scrum Masters, providing oversight of project delivery for strategic and mission critical initiatives across the NFV department as well as providing governance and best practices for project execution to support NFV initiatives throughout the organization including Over-cloud platform Dev/Ops for automation, Orchestration and Audit. Business case and Benefits documentation, Business analysis and EASE model for migration, Budgeting and cost control, Vendor management and Strategic planning. Managing diverse team of resources, comprised of Program and Project Managers, Scrum Masters and Analysts including recruitment, training, career management and development for team Project Governance, Scoping and define deliverables, Resource development and budgeting estimates Help and facilitate to define tactical and technical planning Program management including Project kick off, Define tasks and required resources, Manage project team, Track deliverables, financial control, Monitoring and reporting project progress
Managed LTE overlay Deployment Project for over 400 Sites in GTA and Ontario markets (Exceeded $8.7M). Planning and managing Technical site survey, Real estate, Construction and material management and Deployment. Managed team of five Field-Project-managers and Rollout planning for General Contractor s’ and suppliers in GTA Prepared the project delivery plan based on Launch priority Polygons. Close communication with Customer’s Real estate and Construction teams for planning and required access permits. Daily scrum with Field managers, Procurement Management and GC s’ on new sites deployment and deficiency clean up and managed the closeout package acceptance by customer
Managed over $12.5M Planned OSS and New Technology introduction projects including OSS Monitoring tools (Netscout, EXFO Brix and Works), National Geo-Redundant Netcool (IBM/ AIX) from conception to completion, DNS Growth and Resiliency program, IMS (VoLTE, VoWiFi, ViLTE) Core deployment and Optical 3.0 (SDN/NFV) National Transport Prepared Projects Business case, Solution Document and required budget along with line Managers and Directors. SAP project creation. Project planning and scheduling. Requirements documentation for OSS tools (Tracing and KPI) based on Network requirements and roadmap development for deliverable. Maintained Steering Committee meetings and prepared periodic reports for stakeholders and Steer co. Change management and Risk management and documentation SAP Project cost control and financial variance reporting
Managed entire UMTS and LTE implementation (budgeted and executed for over $250M) across Saskatchewan (Achieved increased rate of 1.73 times more new sites deployment compared to the same period of 2012 in new 3G/ LTE sites build) Accountable for key Program / Project deliverables in deployment of structures and turn-up associated Radio Access Network Managed Prototypes (Stealth Pole) from concept to deployment