Linlithgow, Scotland, United Kingdom
I work across events, engagement and operations, supporting teams to plan and deliver well run events, site visits and engagement activity. My experience spans conferences, venue-based events and structured internal programmes, with a strong focus on coordination, logistics and making events land well for the people attending. My role goes beyond traditional executive support and sits at the intersection of operations, people and delivery. I coordinate site‑level operations, oversee engagement and events, manage suppliers and budgets, and support day‑to‑day functionality across facilities, visitor processes and internal activity. I work closely with senior stakeholders and partner teams, including Marketing, where I lead enablement and experimentation around AI‑supported outreach and engagement initiatives. This includes working with systems such as Microsoft 365 and Copilot, ActiveCampaign and AI‑enabled tools like Kakiyo AI to improve workflows, communication and insight. Alongside this, I’m the Lead DE&I Champion for UK & Ireland, embedding inclusive practices into engagement activity and internal communications, and ensuring participation is accessible across roles and shifts. I’m most effective in environments where priorities overlap, roles aren’t neatly defined, and calm judgement, clarity and follow‑through matter.
In this dual focus role, I support leadership and site operations by providing structured, discreet and reliable executive and operational support. My day to day work includes managing complex diaries, coordinating meetings, handling sensitive communications and maintaining clear, accurate records, with a strong emphasis on clarity, judgement and efficiency. A core focus of my role is planning and coordinating site visits, events and engagement activity, including logistics, materials, scheduling and follow up. I regularly work across teams and with external suppliers to ensure activity is well organised and delivery runs smoothly in a busy manufacturing environment. I play a hands on role in the planning and delivery of events, visits and engagement activity. This includes coordinating end to end logistics, managing suppliers and budgets, and shaping spaces into purposeful, engaging experiences that reflect business priorities and brand values. My focus is always on delivery that feels considered, well controlled and genuinely impactful. Alongside events and operations, I support engagement and communications activity, including social content and involvement in AI supported outreach initiatives. Through this work, I help ensure activity is clearly communicated and lands well with different audiences. Known for my proactive and solutions focused approach, I take initiative to anticipate issues, improve ways of working and support others effectively when plans change. Guided by Etex’s values of engaged people, operational excellence, customer orientation, sustainability and innovation, I take pride in being a calm, capable presence who helps keep things on track.
- Orchestrated seamless day-to-day operations across three venues - Upheld exemplary standards of customer care to ensure exceptional experiences - Proactively identified and reported repairs while promptly addressing smaller repairs and ongoing refurbishments - Expertly executed setup and operation of events and activities - Maintained immaculate customer-facing areas to foster risk-free and productive environments - Assumed key holder responsibilities for venue opening and closing, prioritizing robust security measures - Compiled and analysed performance data for comprehensive reporting - Effectively managed staff across multiple sectors, providing day-to-day support and guidance - Coordinated venue preparation and offered assistance during functions as needed - Enhanced team productivity through strategic staff planning, coordination, and task delegation - Developed and managed operational schedules to meet customer service demands efficiently - Demonstrated leadership by setting a positive example, ensuring accurate and efficient completion of daily tasks - Acted as the main liaison for promoters, performers, and event organisers, ensuring smooth collaboration - Managed cash floats and monitored transactions for accuracy, addressing discrepancies promptly - Proficiently utilized Microsoft Office 365, Artifax event (online diary), and Spektrix online booking systems - Conducted interviews, hired, and provided comprehensive training to maintain competent, high-performing teams
From 2011-2016, I served as a Venue Assistant with Falkirk Community Trust, responsible for maintaining welcoming and pristine environments at venues like Falkirk Town Hall and Bo'ness Hippodrome. Praised for my friendly demeanor and adaptability, I prioritise customer satisfaction. Training in Health and Safety and Fire Warden protocols underscores my commitment to workplace safety. Previous experience at Bo'ness Recreation Centre honed my skills in customer service, inventory management, and cash handling. I ensured venue security during opening and closing hours and am the first point of contact for emergencies at Bo'ness Hippodrome. Each experience has shaped my professional skills and character, making me a confident and reliable team asset.