Shikha Jain

Sr. Manager- Customer Experience & People Leader || Rippling, Eco (H) - Hansraj || Delhi University

Bengaluru, Karnataka, India

About

Driven and adaptable professional with a strong background in benefits administration, leadership, content writing, de-escalation, team training, project management, cross-team collaboration, customer experience, and expertise in Salesforce, Jira, Tableau, Confluence, and LogRocket. Proven track record of delivering high-quality content, resolving conflicts effectively, training teams for success, managing projects efficiently, fostering collaboration across teams, enhancing customer experience, and leveraging various tools for data analysis and optimization. Skilled in supervising and leading teams to achieve organizational goals. Passionate about driving results and creating positive impact through strategic initiatives and continuous learning.

Experience

  • Rippling (4 yrs 10 mos)
    • Senior Manager
      May 2026 - Present · 3 mos

    • Supervisor - Benefits || HR Cloud
      Feb 2024 - May 2026 · 2 yrs 4 mos

    • Lead - Benefits Team
      Apr 2023 - Jan 2024 · 10 mos

  • Fellow at Teach For India
    Jun 2021 - Oct 2021 · 5 mos

    My fellowship experience as Fellow in Teach of India was magnificent. While teaching kids in India, Teach for India soon transitioned into Learn from India for me. As a Fellow, I was given an opportunity to be an activist who, with help of others, can assist in bringing a revolution which would ensure that every child gets the quality education and opportunities. My position at Teach for India was just not limited to teaching, instead it provided me an opportunity to be a leader, a manager, a mentor, an analyst at times. In my fellowship, I worked with courage, compassion, curiosity, critical thinking, creativity, collaboration, consciousness and communication.

  • Social Media Marketing Intern at ApneLog
    Jun 2020 - Jul 2020 · 2 mos

    Graphically designed content, develop media plans and update social media, including Facebook, Instagram, LinkdIn, and Twitter, with a focus on increasing awareness and engagement. Developed and scheduled weekly social media messages.

  • Content Writer at Report Ocean
    May 2020 - Jul 2020 · 3 mos

    Developed a well-researched content in multi-domain analytical writing (Healthcare, ICT, Energy, Electronics, Food and Beverages, etc.) for PR, articles, blogs and website to engage and entice the audience with facts. Conducted secondary research for analytical study of market trends and identify key data points. Worked in close association with team-members to ensure timely delivery of report documents.

  • cluster ambassador at Vivo
    Aug 2019 - Oct 2019 · 3 mos

    Responsible for creating good online content using Vivo Z1 pro from customer perspective. Implemented strategies for strengthening brand awareness among its targeted audience. Gained between 500 to 2k likes on Instagram post over the course of 1 week.