Poznań, Wielkopolskie, Poland
I tried building a YouTube channel. I quickly realised how hard it actually is, the algorithm, the tools, the strategy. Nothing obvious about it. That experience brought me to vidIQ, where I spent years helping creators get the most out of the tools available to them. Today I manage the affiliate program, giving creators not just tools to grow, but an opportunity to earn by sharing what already works for them. I specialise in affiliate operations, partner compliance, and program growth, with 40%+ performance growth delivered in under a year. If you work in affiliate marketing, partnerships, or the creator economy — I'd love to connect.
- Manage the full affiliate lifecycle across a large-scale affiliate network: recruitment, onboarding, re-engagement of dormant affiliates, and ongoing relationship management. - Drove 40%+ affiliate program performance growth in under a year through retention campaigns, re-engagement initiatives, and cross-functional collaboration with marketing and partnerships. - Enforce affiliate compliance and fraud prevention, auditing promotional activity, investigating suspicious accounts, and maintaining program integrity across a large-scale network. - Own commission operations via Tune: ensuring accurate, on-time payouts and liaising with platform support to resolve any discrepancies. - Built AI-assisted email workflows using ChatGPT and Claude to scale personalised affiliate outreach and improve operational efficiency. - Present monthly performance reports to leadership covering revenue, clicks, conversions, and program health. - Support enterprise client operations including account management, issue escalation, and billing via HubSpot and Stripe.
- Used LLMs to improve Customer satisfaction. - Coaching and assisting creators on all stages of their YouTube journey. - Actively managed disputes through PayPal and Stripe. - Responded promptly to customer inquiries and requests. - Assisted creators in troubleshooting issues with the application, identifying problems, and providing effective solutions to enhance user experience. - Contributed to the internationalization of the website by translating various parts into Portuguese. - Conducted billing operations, including processing refunds via Stripe and PayPal. - Assisted in creating informative articles for the help center, and devised internal documentation to improve team efficiency and knowledge sharing. - Trained new team members, providing them with the necessary skills and knowledge to excel in their roles.
- Answering calls and interpreting conversations in real-time - Render spoken ideas accurately, quickly, and clearly - Articulate and respond to cultural differences - Support conversations around healthcare, finance, insurance, emergency services, shopping, etc... - Interpreting for Portuguese-speaking patients with providers, nursing staff, and support staff - Explains hospital policies and procedures and provides assistance to patients who have limited English proficiency
- Mobile Game Tester
-Solved issues related to Forticlient -Administered user's rights, memberships, and access to Active Directory -Created, deleted, and updated Fuze accounts -Knowledge of the ticketing application ServiceNow -Knowledge of the AS400 system -Implemented and tested new software as well as upgraded existing software -Diagnosed and corrected first-level networking issues -Diagnosed and corrected first-level wireless networking issues -Diagnosed and repaired Operating System problems -Performed analysis/troubleshooting of pcs peripheral devices including printers -Used Team Viewer to remote into user's PC for desktop support, hardware troubleshooting (laptops/PCs/printers), test software releases, installations, error resolutions, LAN configuration, back up, imaging, restoring, clearing cache, tune-up PC -Handling IT help desk support with a positive attitude towards technical problems with software, passwords, network drives, company websites, and hardware(pc, mobile devices, desk phones).
- Documenting and communicating various actions, irregularities, and continuing needs; - Contributing to the team by accomplishing tasks as needed; - Greeting and welcoming guests and providing them with a positive first impression of the hotel; - Directing guests and answering their questions; - Notifying other workers of visitor arrival; - Complying with procedures, rules, and regulations on keeping a safe and clean reception area; - Answer telephone calls and transfer these to guest rooms; - Prepare bills, handle and process checkouts, and take payments; - Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests; - Deal with complaints and problems; - Answer queries of guests about various information and services of the hotel; - Help guests with their things including luggage and other valuables; - Manage room reservations using a computerized reservations system; - Address guest's concerns and special requests in a professional and personable manner; - Get transport for customers and reservations in local restaurants;