Carmel, California, United States
Sought after Global Leader in the Payments Industry- specializing in all aspects of International Dispute processing rules and tools. Responsible for the team's strategic vision and strategy prioritization, and methodical execution. Led the company through the highest profile, highly complex dispute issues impacting the global disputes payment's eco system. Thought leader in the development of end- to- end client back-office client consulting optimizing client's performance minimizing risks and driving new revenue. Passionate about leading and developing high performing global teams and have been recognized and rewarded as outstanding People Leader. Transformational Leader and proven ability to create and integrate new processes and technologies to maximize efficiency and reduce staff growth as work expands. Manages a budget and drives existing and new revenue of over 60M annually. Change Management Expert and Leader in team organization design, process improvements and off-shoring functions – Client Care Audit, Contract Management and Loyalty Products Stellar analytical skills to determine prioritization and create a compelling business strategy- Can distill complex information for all audiences. Seasoned Professional managing customer relationships at all levels, senior management, operational managers, and individual staff. Extensive knowledge of Payment operations management and payments authorization, clearing and settlement processing parameters and system capabilities.
Global Head of Payments Dispute Optimization- Evaluate client's dispute operations, identify cost savings and process efficiencies and and advise on best practices, leading to improved profit and client satisfaction Provide fact based recommendations that enable clients to plan, manage and execute dispute processes and programs more effectively Provide Staff Training Fraud Mitigation Policies Offer best solutions for front and back end tools Review upcoming Payment Network initiatives /rule changes that impact back office processing
Transformational Leader and proven ability to create and integrate new processes and technologies to maximize efficiency and reduce staff growth as work expands. Demonstrated ability to manage high performing teams and budgets to drives existing and new revenues. Proven track record for outstanding budget forecasting and delivering on revenue targets that drive growth Change Management Expert and Leader in team organization design, process improvements and off-shoring functions – Client Care Audit, Contract Management and Loyalty Products Outstanding Global People Leader (currently managing 80 Global team members) in human resource planning, management, and teambuilding. Lead by example, setting development and leadership goals for the organization, holding leaders accountable for the development and diversity of their teams Sought after and highly experienced thought leader resolving the most highly complex high profile dispute issues in the Payments industry- often requiring leading through unprecedented crisis, managing customer relationships at all levels, senior management, operational managers, and individual staff. Skilled at proactively identifying and solving complex problems that impact the management, relationships, and direction of the business Acts as the internal and external senior escalation point for critical operational decisions affecting client services. Highly skilled in Visa’s Global Rules and Operating Regulations interpretation Continually optimizing service offerings balancing between client value and margins. Provide expert testimony related to Dispute Resolution Management process and procedures in event of litigation.
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