United States
As a recent Marketing graduate from Penn State Harrisburg with hands-on leadership, operations, and global engagement experience, I bring a dynamic perspective to any organization I join. During my time as a Global Lion Mentor and Global Ambassador, I led cultural initiatives that enhanced student engagement and diversity awareness, coordinating international events that strengthened the university’s global presence. These roles sharpened my communication, leadership, and project management skills, especially in multicultural environments. Most recently, I served as an Area Manager Intern at Amazon, where I managed cross-functional teams, improved warehouse operations through data-driven process improvements, and implemented inventory strategies such as FIFO to drive efficiency. This experience taught me how to lead under pressure, solve problems quickly, and manage logistics at scale. Fluent in Mandarin, English, and Spanish, I excel at building relationships across cultures and have a deep passion for marketing, brand storytelling, and customer experience. Whether developing community outreach programs or analyzing consumer trends, I aim to connect people through purpose-driven strategy and inclusive communication. I’m currently seeking opportunities in marketing, PR, operations, or management—especially within diverse, global-minded organizations that value innovation, culture, and growth.
Sold 230+ iPhones per quarter through consultative, customer-focused sales strategies. Increased AppleCare+ attachment rate from 12% to 45% within one quarter by identifying customer needs and communicating product value. Maintained a 100% Net Promoter Score (NPS) by delivering exceptional customer service and personalized solutions. Recommended tailored Apple ecosystem solutions, including hardware, accessories, and services, to enhance the customer experience. Guided customers through product demonstrations, setup, data transfer, and onboarding to ensure a seamless ownership experience. Educated customers on Apple products, services, and ecosystem integration to support confident purchasing decisions. Collaborated with cross-functional teams to achieve sales goals while maintaining Apple's world-class customer experience standards. Stayed current on new Apple products, software updates, and retail initiatives to provide accurate and up-to-date recommendations.
Design and execute in-store promotions and seasonal campaigns that increase sales and repeat visits. Manage social media content, event marketing, and influencer collaborations to strengthen community presence. Analyze customer feedback and sales data to improve product presentation and marketing effectiveness. Collaborate with cross-functional teams to ensure consistent brand messaging and visual merchandising. Support daily operations and staff training to maintain high-quality customer service and team performance.
The Global Ambassadors Program promotes Penn State Harrisburg's goals for academic excellence, diversity, and global citizenship by developing competencies necessary for influential world leaders while enhancing the cultural humility of all. 1. Planning and enacting international/cultural events and programs. 2. Constructing cross-cultural relations with students, faculty, staff, and community leaders.
Help reduce late to stow DPMO Lead a group of 80 associates