IT Services and IT Consulting · Wales
SystemsX is a UK-based technology company specialising in creating complete solutions by integrating AI and automation. Our goal is to empower businesses to grow and thrive through innovative technology. Products and Services Sense: An AI-driven platform that enhances customer interactions and streamlines operations, delivering real-time insights, automated support, and customisable reports. Key features include AI-driven recommendations, call transcription and feedback, and multi-channel integration (calls, email, live chat, WhatsApp). Intelligence: Intelligence is our AI-driven customer insight platform that turns conversations into structured profiles. It captures lifestyle signals, preferences, motivators, objections, and engagement behaviours, enriching CRM data and giving businesses a deeper understanding of each customer. This allows for smarter marketing, more personalised sales, and clearer trend analysis. Knowledge: Knowledge acts as a private, secure “Business Brain” that ensures every answer, whether from a human or AI agent, is accurate, compliant, and on-brand. It centralises everything a business knows, including products, policies, FAQs, supplier data, and training material, with governance tools, expiry alerts, and multi-brand support integrated throughout. AI Agents: Our AI Agents are always-on digital specialists designed to plan, book, manage, and support customers at scale. Built for travel and service-led industries, they integrate directly with live systems to handle enquiries, complete bookings, manage post-booking tasks, re-engage customers, and offer timely upgrades. They work alongside human teams to increase efficiency, ensure consistency, and provide high-quality service around the clock.