IT Services and IT Consulting · California
Who I AM A passionate ServiceNow practitioner and founder of d/b/a/ EcoStratus Technologies, an independent and 100% referral ServiceNow and advisory consultancy practice with a customer satisfaction rating of over 95%. ServiceNow is at my heart, but my clients approach me to architect, frame, innovate, and cultivate customer and employee experiences. As a former ServiceNow employee and customer, I understand the challenges ahead and know how to get you to your destination. I focus on helping clients understand their IT service management capabilities by listening and then asking the right questions so I can navigate you through the increasing layers of complexity that deliver transformational solutions. I start with business outcomes, then ensure projects are meticulously scoped, thoughtfully executed, and deliver results across the business. From the beginning, I embedded myself within your company for strategic activities that drive organizational alignment, prioritization, solution design, and success criteria. What I Do I transform your business and IT Service Management vision into reality. I transcribe, architect, and implement processes encompassing wide-ranging client issues, allowing us to dive deep and drive the successful delivery of integrations across functions. From the beginning, I embed myself within your business for strategic activities that drive organizational alignment, prioritization, solution design, and success criteria. My Difference I proactively address people's needs, impacts, and challenges through each project phase. My approach focuses on organizational and individual transitions needed to reduce risk, realize ROI, and sustain long-term performance. With over 150 ServiceNow projects globally, I bring extensive experience transcending geographical boundaries. My global expertise means I am well-versed in diverse challenges, offering a depth of understanding that others might need to improve.